(USA) Member Team Lead

Walmart • Kansas City, MO

23d • $22 - $30 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and guides associates in member-service approaches so complaints and issues are resolved according to company guidelines. The lead supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and maintaining required marketing documentation. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned areas, including handling claims and returns, organizing and zoning merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting with transporting items using cart-retrieval equipment, and maintaining parking-lot cleanliness. The role also completes accounting records and transactions, follows accounting-office procedures, supports register operations, prepares and oversees deposits and cash-fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; analyzes information and monitors outcomes; and identifies opportunities for improvement. It promotes compliance with company policies, procedures, and ethical standards, participates in teams, coordinates work, and supports associates through feedback, mentoring, and change. The position is expected to demonstrate the company's values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

• Assist management in supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and promote Sam's Club products and services.
• Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, and supporting members with self-service technology and transactions.
• Ensure club pickup orders are filled and assist members using registers or self-checkout.
• Oversee the assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damages, and maintaining cart and flatbed availability.
• Assist members transporting items using cart-retrieval equipment and maintain parking-lot cleanliness.
• Complete accounting records, files, transactions, and required documentation in accordance with accounting-office procedures.
• Provide funds for register operation, prepare daily deposits, oversee cash-fund transfers, investigate register and accounting-office cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor progress and results, and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; assist management in addressing ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, coordinating assignments, providing advice and feedback, and helping others adapt to change.
• Build trusting team relationships, communicate positively, mentor and develop others, and recognize contributions.
• Deliver results while prioritizing customers and members, make decisions using reliable information, and pursue continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed