(USA) Member Team Lead

Walmart•Moore, OK

16d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides direction on member-service approaches. It supports resolving member complaints according to company guidelines and helps with recruiting, hiring, scheduling, promoting, coaching, and evaluating associates while supporting the Open Door Policy. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It delivers member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The role oversees its assigned area, including claims and returns, merchandise organization and zoning, identifying shrink and damage, maintaining cart and flatbed availability, assisting members with transporting items, using cart retrieval equipment, and keeping the parking lot clean. It also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, reviews financial analysis reports, investigates cash overages and shortages, and safeguards financial and personal information. The Member Team Lead develops and implements processes with managers, coworkers, customers, and business partners; monitors results and addresses improvement opportunities; and promotes compliance, ethics, and integrity. The role leads and participates in teams, coordinates work, supports quality and timelines, and helps others adapt to change. It is expected to model the company’s stated values of respect, integrity, customer and member service, and continuous improvement. The position is located at the Sam’s Club facility at 1705 South Broadway Avenue, Moore, OK 73160-0000. The stated hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Walmart and its subsidiaries maintain a drug-free workplace and prohibit illegal drugs and alcohol on the job.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member-service approaches.
Support resolution of member complaints and issues in accordance with company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain required marketing documentation; and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, support use of self-service technology, assist with register and self-checkout transactions, and ensure club pickup orders are filled.
Oversee the assigned area by handling claims and returns, organizing and zoning merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting members with transporting items, using cart retrieval equipment, and maintaining parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation; provide funds for register operation; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits and oversee Cash Fund Transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; implement related action plans; and assist management in correcting ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating and executing assignments, supporting work quality and timelines, and helping others adapt to change.
Model the company’s values by fostering belonging, building trusting relationships, communicating positively, developing and mentoring others, acting with integrity, serving customers and members, making informed decisions, and pursuing continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.