(USA) Member Team Lead

Walmart•Citrus Heights, CA

10d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides guidance on member-service approaches, helps resolve member complaints according to company guidelines, ensures compliance with policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting use of self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, helping members transport items, using cart retrieval equipment according to policy, and maintaining parking-lot cleanliness. The position also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, interprets financial analysis reports, and maintains the confidentiality and accuracy of financial and personal information. The role collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress, and identify improvements. It demonstrates and supports company policies, ethics, and compliance standards; helps address ethical and compliance issues; and leads or participates in teams by coordinating work, sharing resources, supporting quality and timelines, and helping others adapt to change. The position is expected to model the company’s values, build relationships, mentor others, serve members, use reliable information in decision-making, and pursue continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
Help ensure member complaints and issues are resolved according to company guidelines and associates comply with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote membership value.
Participate in sales and marketing events, maintain marketing recaps and required documentation, and work toward membership goals.
Acknowledge members and identify their needs; assist with purchasing decisions, merchandise location, self-service technology, register and self-checkout transactions, and club pickup orders.
Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, and maintaining cart and flatbed availability.
Assist members with transporting items, use cart retrieval equipment according to policy, and maintain parking-lot cleanliness.
Complete accounting records, files, transactions, and other documentation; provide funds for register operations; and prepare and interpret financial analysis reports.
Assist with accounting-related investigations, prepare daily deposits and Cash Fund Transfers, investigate cash overages and shortages, and protect the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and help management correct ethical or compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, and supporting work quality and timelines.
Model company values by building trusting relationships, communicating positively, mentoring and developing others, serving members, making informed decisions, and supporting continuous improvement and change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.