(USA) Member Team Lead

Walmart•Hodgkins, IL

7d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role includes assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, ensuring policy compliance, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and maintaining required documentation. It provides member service by identifying needs, assisting with purchases and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The lead oversees the assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and safeguards confidential information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements. The role models ethical conduct and company policies, supports compliance, and leads and participates in teams to meet work quality and timeline expectations. The position also calls for respect for individuals, integrity, service to customers and members, and continuous learning and improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage membership renewals.
Participate in sales and marketing events, complete marketing recaps and other required documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support members using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart availability and retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operations, prepare deposits and Cash Fund Transfers, investigate register and accounting-office overages and shortages, and maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor results, and identify improvement opportunities.
Demonstrate and promote company policies, procedures, ethics, and compliance standards; support action plans and assist management in correcting ethical or compliance issues.
Lead and participate in teams, coordinate work assignments, share resources and information, support work quality and timelines, and help others adapt to change.
Build trusting team relationships, communicate positively, mentor and develop others, and recognize their contributions.
Put customers and members first, make decisions based on reliable information, and support continuous improvement and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including eligible programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.