(USA) Member Team Lead

Walmart•Kissimmee, FL

11d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, provides guidance on member service, and helps resolve member complaints according to company guidelines. It also supports compliance with company policies and procedures and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting use of self-service technology, helping with transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also performs accounting-office duties such as maintaining records, supporting register operations, preparing and reviewing financial reports and deposits, overseeing cash fund transfers, investigating cash overages and shortages, and protecting the confidentiality and accuracy of financial and personal information. The role develops and implements processes with managers, coworkers, customers, and business partners; monitors progress and improvement opportunities; and demonstrates compliance with company policies, ethics, and standards. It leads and participates in teams by coordinating work, sharing resources and feedback, supporting quality and timelines, and helping others adapt to change. The position is expected to model the company’s stated values of respect, integrity, service, and continuous improvement. The position is based at the Sam’s Club location at 4763 West Irlo Bronson Memorial Highway, Kissimmee, Florida. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be at least 18 years of age.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Assign duties to associates and communicate goals and feedback.
Train associates on processes and procedures and guide them on member service approaches.
Help resolve member complaints and issues according to company guidelines.
Support compliance with company policies and procedures and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members.
Process memberships, upgrades, and credit accounts; encourage renewals; and support membership sales and marketing events.
Complete and maintain marketing recaps and other required documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, and locate merchandise.
Guide members in using self-service technology and assist with register or self-checkout transactions.
Ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damages.
Maintain cart and flatbed availability, retrieve carts using retrieval equipment, assist members transporting items, and maintain parking lot cleanliness.
Maintain accounting records and files, process transactions, follow accounting-office procedures, and provide funds for register operation.
Create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and oversee cash fund transfers.
Investigate cash register and accounting-office overages and shortages while maintaining the confidentiality and accuracy of financial and personal information.
Develop and implement processes and practices with managers, coworkers, customers, and business partners; monitor results and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, and helping ensure timelines and work quality.
Model respect, integrity, customer service, continuous improvement, and support for associates and team development.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs.