(USA) Member Team Lead

Walmart•Lathrop, CA

1d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, provides direction on member service, and helps resolve member complaints according to company guidelines. It also supports compliance with company policies and the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The role oversees its assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. It also performs accounting-office duties such as maintaining records, supporting register operations, preparing deposits and cash fund transfers, investigating overages and shortages, and protecting the confidentiality and accuracy of financial and personal information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to develop and carry out processes that meet business needs, monitor results, and identify improvements. The role models company policies, ethics, and integrity; helps address compliance issues; and leads and participates in teams to meet customer needs, priorities, timelines, and work-quality expectations. The position is based at the Sam's Club location at 16150 Golden Vly Pkwy, Lathrop, California. The hourly wage range is $23.00 to $31.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management in supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam's Club products and services.
Participate in sales and marketing events, complete marketing recaps and other required documentation, and work toward membership goals.
Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and supporting self-service technology and transactions.
Ensure club pickup orders are filled.
Oversee assigned-area claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Maintain accounting records and files, support proper register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits and Cash Fund Transfers, and investigate cash overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes that meet business needs, monitor progress and results, and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, and ethics standards; implement related action plans and assist management in correcting ethical and compliance issues.
Lead and participate in teams by sharing resources and information, coordinating work assignments, providing advice and feedback, and helping the team achieve timelines and work-quality expectations.
Model respectful, inclusive, and ethical conduct; build trusting relationships; communicate positively; mentor and develop others; and support customers and members while pursuing continuous improvement and adapting to change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for covered programs.