(USA) Member Team Lead

Walmart • Ankeny, IA

2d • $22 - $30

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, provides guidance on member service, and helps resolve member complaints according to company guidelines. It supports compliance with company policies and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise locations, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates overages and shortages, and maintains confidentiality and accuracy of financial and personal information.

The position collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvements. It promotes ethical and policy compliance, leads and participates in teams, coordinates work assignments, supports quality and timelines, and helps others adapt to change. The role is expected to model the company’s values, foster an inclusive and supportive workplace, mentor and develop teammates, prioritize customers and members, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
• Participate in sales and marketing events, maintain marketing recaps and required documentation, and strive to meet membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions and merchandise locations, and provide guidance on self-service technology and transactions.
• Ensure club pickup orders are filled and assist members using registers or the self-checkout area.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and other documentation; provide funds for register operations; and create and interpret financial analysis reports.
• Assist with accounting-related investigations, prepare daily deposits, oversee cash fund transfers, investigate cash overages and shortages, and protect the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, ethics standards, and related action plans; assist management in correcting ethical and compliance issues.
• Lead and participate in teams, coordinate and execute assignments, share resources and information, and support work quality and timelines.
• Model adaptability and help others adjust to change or new challenges.
• Foster belonging, build trusting relationships, communicate positively, mentor and develop others, and recognize their contributions.
• Put customers and members first, make decisions using reliable information, support continuous improvement, and remain open to new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, voting leave, and PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed