(USA) Member Specialist

Walmart • Cookeville, TN

11d • $17 - $25 • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, exit, and merchandise areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It also helps members use self-service technology, make purchasing decisions, locate and transport merchandise, and resolve questions or concerns.

The position helps maintain safe, organized areas; follows merchandise-handling procedures; identifies shrink and damage; and supports protection of club assets by observing and communicating potential criminal activity. Responsibilities also include receipt reviews, required documentation, emergency response procedures, and helping train Member Frontline Services associates on company processes, tools, technology, and new programs.

Associates are expected to follow company policies, safety practices, and standards of ethics and integrity; complete assigned work and communicate progress; collaborate with others; and demonstrate the company’s values of respect for individuals, service to members, integrity, and continuous improvement.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Provide members with guidance and support regarding self-service technology.
• Promote Sam's Club products and services.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper merchandise-handling procedures and correct and report unsafe situations to facility management.
• Maintain entrance areas; acknowledge members, verify membership cards, identify needs, assist with purchasing decisions, locate merchandise, organize and zone merchandise, and help members transport items.
• Maintain a safe shopping environment.
• Maintain exit areas; review member receipts and help secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintain paperwork, logs, and other required documentation, execute emergency response procedures, and ensure compliance with security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, technology and tool functionality, and new program rollouts; provide continuous learning and process improvement opportunities.
• Maintain areas in accordance with company policies and procedures by properly handling returns, zoning and organizing merchandise, and identifying shrink and damage.
• Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
• Complete work assignments and priorities using policies, data, and resources; collaborate with relevant partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change, difficulties, and feedback.
• Promote an inclusive workplace, build trusting relationships, communicate positively, and help develop and mentor others.
• Act with integrity and accountability, serve members, make informed decisions, and support continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program, covering tuition, books, and fees for eligible full-time and part-time associates pursuing programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed