(USA) Member Specialist

Walmart•Pineville, NC

12d•Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas at Sam’s Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It supports members with self-service technology, purchasing decisions, merchandise location, and transporting items, while promoting Sam’s Club products and services and resolving member concerns. The position maintains organized, safe shopping and checkout areas; verifies membership cards; reviews receipts; handles merchandise and returns properly; and identifies and reports unsafe situations, shrink, damages, or potential criminal activity. It also maintains required paperwork and logs, follows safety and security practices, and executes emergency response procedures. The Member Specialist assists with training Member Frontline Services associates on processes, procedures, tools, and new programs, and supports continuous learning and process improvement. The role is expected to follow company policies, standards of ethics and integrity, and Walmart’s stated values and conduct expectations.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout, entrance, and exit areas, including zoning and organizing merchandise.
Promote Sam’s Club products and services and assist members with purchasing decisions and locating merchandise.
Guide and support members using self-service technology.
Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Acknowledge members, verify membership cards, identify member needs, and review receipts.
Assist members with transporting items.
Follow company safety standards and procedures, conduct safety sweeps, maintain a safe shopping environment, and report unsafe situations to facility management.
Handle merchandise and returns properly; identify shrink and damages.
Help safeguard Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
Maintain required paperwork, logs, and other documentation; execute emergency response procedures.
Ensure compliance with company security and safety practices.
Assist in training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts.
Provide continuous learning and process improvement opportunities.
Complete work assignments and priorities using policies, data, and resources; collaborate with relevant stakeholders, communicate progress, and adapt to change and feedback.
Demonstrate the stated company values through respectful teamwork, integrity, customer and member service, and continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.