(USA) Member Specialist
About The Position
The Member Specialist provides member service and supports checkout, entrance, and exit areas at Sam's Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It also helps members use self-service technology, make purchasing decisions, locate merchandise, and transport items. The position promotes Sam's Club products and services while maintaining a safe, organized shopping environment. The Member Specialist verifies membership cards, reviews receipts, safeguards company assets, observes and reports potential criminal activity, maintains required documentation, and follows emergency response, safety, and security procedures. The role helps train Member Frontline Services associates on company processes, tools, technology, and new program rollouts, and supports continuous learning and process improvement. The position requires following company policies, procedures, and standards of ethics and integrity; completing assignments in collaboration with managers, coworkers, customers, and business partners; and adapting to feedback and change. Associates are expected to respect individuals, work as a team, act with integrity, serve members, and strive for excellence.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service and resolve member issues and concerns.
- Maintain checkout areas and process member purchases.
- Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Provide guidance and support to members using self-service technology.
- Promote Sam's Club products and services.
- Follow company safety standards and procedures, including conducting safety sweeps and reporting unsafe situations to facility management.
- Handle merchandise according to proper procedures.
- Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and help transport items.
- Zone, arrange, and organize merchandise and maintain a safe shopping environment.
- Maintain exit areas, review member receipts, and help safeguard Sam's Club assets and property by observing and communicating potential criminal activity.
- Maintain paperwork, logs, and other required documentation, and execute emergency response procedures.
- Assist with training Member Frontline Services associates on company processes, procedures, technologies, tools, and new program rollouts.
- Support continuous learning and process improvement opportunities.
- Handle returns properly, zone and organize the area, and identify shrink and damages.
- Comply with company policies, procedures, and standards of ethics and integrity.
- Complete work assignments and priorities using policies, data, and resources; collaborate with relevant stakeholders; communicate progress; recommend improvements; and adapt to change, difficulties, and feedback.
- Respect individual differences, help create a culture of belonging, build trusting relationships, communicate positively, and help develop and mentor others.
- Model integrity, ethics, and compliance; hold oneself and others accountable; and support the company's goal of becoming a regenerative company.
- Serve members, make decisions based on reliable information, and consider how work affects the team and stakeholders.
- Demonstrate curiosity, resilience, and a desire to learn; drive continuous improvement; and support others through change.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- Performance-based bonus awards.
- Additional premiums may be paid in specific circumstances.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
