(USA) Member Specialist
About The Position
The Member Specialist provides service to Sam’s Club members across checkout, entrance, exit, and merchandise areas. The role processes purchases; assists with payments, returns, refunds, and exchanges; resolves member concerns; promotes products and services; and supports members with self-service technology and purchasing decisions. The specialist maintains organized, safe shopping and checkout areas, handles merchandise properly, identifies shrink and damage, and follows company safety, security, and emergency-response procedures. The position also supports training for Member Frontline Services associates, including instruction on company processes, new technologies, tools, and program rollouts. The specialist completes work assignments using company policies, data, and resources; collaborates with others; communicates progress; and contributes to continuous improvement. The role is expected to demonstrate Walmart’s values through respect for individuals, integrity, customer and member service, teamwork, learning, and excellence.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service, resolve issues and concerns, and promote Sam’s Club products and services.
- Maintain checkout areas and process member purchases.
- Assist members with payments, returns, refunds, and exchanges in accordance with company policies and procedures.
- Guide and support members in using self-service technology.
- Follow safety standards and procedures, conduct safety sweeps, correct unsafe situations, and report them to facility management.
- Follow proper merchandise-handling procedures.
- Maintain entrance areas; acknowledge members, verify membership cards, identify needs, assist with purchasing decisions, locate merchandise, organize and zone the area, and help members transport items.
- Maintain a safe shopping environment.
- Maintain exit areas; review receipts, acknowledge members, identify needs, and observe and communicate potential criminal activity to help safeguard company assets and property.
- Maintain required paperwork, logs, and documentation; execute emergency response procedures; and comply with security and safety practices.
- Assist with training Member Frontline Services associates on company processes and procedures, technology and tool functionality, and new program rollouts.
- Provide continuous learning and process-improvement opportunities.
- Maintain areas according to company policies by handling returns properly, zoning and organizing merchandise, and identifying shrink and damages.
- Comply with company policies, procedures, and ethical standards, including using the Open Door Policy and implementing related action plans.
- Complete assignments and priorities by using policies, data, and resources; collaborating with others; identifying priorities, deadlines, and expectations; communicating progress; recommending improvements; and adapting to change and feedback.
- Model respect for individuals by embracing differences, fostering belonging, supporting associate success, and helping attract talent.
- Work as a team, build trusting relationships, communicate positively, and help develop and mentor others.
- Act with integrity, ethics, and accountability, and support Walmart’s goal of becoming a regenerative company.
- Serve customers and members, make decisions based on reliable information, and consider the impact of work on stakeholders.
- Demonstrate curiosity, resilience, and continuous improvement; adopt new technologies and skills; and support others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
