(USA) Member Specialist

Walmart•Dallas, TX

13d•Onsite

About The Position

The Member Specialist provides member service throughout checkout, entrance, and exit areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It also involves acknowledging members, verifying membership cards, identifying needs, helping members make purchasing decisions, locating merchandise, supporting use of self-service technology, promoting Sam's Club products and services, and helping transport items. The Member Specialist maintains checkout and shopping areas by zoning and organizing merchandise, handling returns, identifying shrink and damages, and following proper merchandise-handling procedures. The role supports a safe environment by conducting safety sweeps, correcting and reporting unsafe situations, maintaining entrance and exit areas, reviewing receipts, safeguarding company assets, documenting required information, and executing emergency response procedures. It also assists with training Member Frontline Services associates and provides guidance on processes, new technology, program rollouts, and continuous learning. The position is expected to follow company policies, procedures, safety practices, and standards of ethics and integrity. Associates are also expected to collaborate effectively, prioritize and complete assignments, communicate progress, adapt to change and feedback, support and develop teammates, serve members, and pursue continuous improvement.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain the checkout area and process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Promote Sam's Club products and services and guide members in using self-service technology.
Acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions.
Locate merchandise and assist members with transporting items.
Maintain entrance and exit areas; review member receipts and help safeguard company assets and property.
Conduct safety sweeps, follow safety standards and procedures, report unsafe situations, and execute emergency response procedures.
Handle merchandise properly; zone, arrange, and organize merchandise; identify shrink and damages; and handle returns in accordance with company policies.
Maintain required paperwork, logs, and other documentation.
Assist with training Member Frontline Services associates on company processes and procedures.
Teach new technology and tool functionality, deliver training for new program rollouts, and provide continuous learning and process improvement opportunities.
Follow company policies, procedures, and ethics standards, including implementing related action plans and using the Open Door Policy.
Complete work assignments and priorities, collaborate with relevant partners, communicate progress, recommend improvements, and adapt to change and feedback.
Build trusting working relationships, communicate positively, support and mentor others, and recognize their contributions.
Serve members, make decisions based on reliable information, and support continuous improvement and learning.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefit through Live Better U, including eligible tuition, books, and fees.