(USA) Member Specialist

Walmart • South Point, OH

11d • $17 - $25 • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, exit, and merchandise areas. The role processes purchases and assists members with payments, returns, refunds, and exchanges according to company policies. It also helps members use self-service technology, make purchasing decisions, locate and transport merchandise, and resolve concerns.

The position maintains safe, organized areas; follows merchandise-handling procedures; identifies shrink and damages; and reports unsafe situations to facility management. At exits, the specialist reviews receipts, maintains required documentation, observes and communicates potential criminal activity, and follows emergency response and company security practices.

The Member Specialist also assists with training Member Frontline Services associates, including instruction on processes, procedures, technology, tools, and new program rollouts. The role is expected to follow company policies and standards, collaborate with others, prioritize and complete assignments, communicate progress, adapt to change, and demonstrate the company’s values of respect, integrity, customer service, and continuous improvement.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist members with payments, returns, refunds, and exchanges according to company policies and procedures.
• Promote Sam's Club products and services and guide members in using self-service technology.
• Follow safety standards and conduct safety sweeps; handle merchandise properly and report unsafe situations to facility management.
• Maintain entrance areas, acknowledge members, verify membership cards, identify needs, assist with purchasing decisions, locate merchandise, zone and organize merchandise, and help members transport items.
• Maintain a safe shopping environment.
• Maintain exit areas, review member receipts, and help safeguard company assets by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures and comply with security and safety practices.
• Assist in training Member Frontline Services associates on company processes, procedures, technologies, tools, and program rollouts.
• Support continuous learning and process improvement opportunities.
• Maintain assigned areas in accordance with company policies, including properly handling returns, zoning and organizing merchandise, and identifying shrink and damages.
• Comply with company policies, procedures, and ethics standards, including using the Open Door Policy and implementing related action plans.
• Complete work assignments and priorities using policies, data, and resources; collaborate with relevant stakeholders; communicate progress; recommend improvements; and adapt to change and feedback.
• Promote inclusion, teamwork, trusted relationships, mentoring, accountability, integrity, customer-first service, learning, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.
• Potential premiums ranging from $0.35 to $3.00 per hour in specific circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed