(USA) Member Specialist
About The Position
The Member Specialist provides member service across checkout, entrance, exit, and merchandise areas. The role processes purchases and assists members with payments, returns, refunds, exchanges, purchasing decisions, merchandise location, and transporting items. It promotes Sam's Club products and services, supports members using self-service technology, and maintains organized, safe shopping and checkout areas. The position reviews receipts, verifies membership cards, maintains required paperwork and logs, and helps safeguard company assets by observing and communicating potential criminal activity. It follows company safety and security procedures, handles merchandise and returns properly, identifies shrink and damage, and reports unsafe situations. The Member Specialist also assists with training frontline services associates on company processes, procedures, technology, and new program rollouts, while providing ongoing learning and process-improvement opportunities. The role is expected to follow company policies and standards of ethics and integrity, collaborate with others, prioritize and complete assigned work, adapt to change and feedback, and demonstrate respect, teamwork, accountability, customer focus, and continuous improvement.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service and resolve member issues and concerns.
- Maintain checkout areas and process member purchases.
- Assist members with payments, returns, refunds, and exchanges in accordance with company policies and procedures.
- Promote Sam's Club products and services and guide members in using self-service technology.
- Follow safety standards and procedures, conduct safety sweeps, correct and report unsafe situations, and maintain a safe shopping environment.
- Handle merchandise according to procedures and maintain entrance areas, including acknowledging members, verifying membership cards, identifying needs, locating merchandise, and assisting with purchasing decisions and transporting items.
- Maintain exit areas by reviewing receipts, acknowledging members, identifying member needs, and helping safeguard company assets and property.
- Observe and communicate potential criminal activity according to company policies and procedures.
- Maintain paperwork, logs, and other required documentation, and execute emergency response procedures.
- Assist with training Member Frontline Services associates on processes, procedures, technology, tools, and new program rollouts.
- Maintain areas in accordance with company policies, properly handle returns, zone and organize merchandise, and identify shrink and damages.
- Comply with company policies, procedures, ethics, and integrity standards, and use the Open Door Policy.
- Complete work assignments and priorities, collaborate with others, communicate progress, and recommend ways to address improvement opportunities.
- Support a respectful, inclusive, ethical, customer-focused, collaborative, and continuously improving workplace.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education benefit program, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
