(USA) Member Specialist

Walmart•Houston, TX

13d•$17 - $25•Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, exit, and merchandise areas at Sam’s Club. The role processes purchases and assists members with payments, returns, refunds, exchanges, purchasing decisions, locating merchandise, and using self-service technology. It promotes Sam’s Club products and services, maintains orderly and safe areas, and follows company policies and procedures for handling merchandise and returns. The position supports member security and facility safety by verifying membership cards, reviewing receipts, observing and reporting potential criminal activity, identifying unsafe situations, maintaining required documentation, and executing emergency response procedures. It also assists with training Member Frontline Services associates on company processes, tools, technologies, and program rollouts, while supporting ongoing learning and process improvement. The Member Specialist is expected to uphold company policies, procedures, ethics, and values; collaborate with members, colleagues, managers, and business partners; complete assignments and priorities; communicate progress; adapt to change and feedback; and contribute to a respectful, inclusive, customer-focused, and continuously improving workplace. The position offers an hourly wage range of $17.00 to $25.00, with possible additional premiums under specified circumstances.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout areas and process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Promote Sam’s Club products and services and guide members in using self-service technology.
Follow safety standards and procedures, including conducting safety sweeps and reporting unsafe situations to facility management.
Handle merchandise according to proper procedures.
Maintain entrance areas, acknowledge members, verify membership cards, identify needs, and help with purchasing decisions and locating merchandise.
Zone, arrange, and organize merchandise; assist members with transporting items; and maintain a safe shopping environment.
Maintain exit areas, review receipts, and help safeguard company assets by observing and communicating potential criminal activity.
Maintain required paperwork, logs, and other documentation; execute emergency response procedures; and comply with security and safety practices.
Assist in training Member Frontline Services associates on company processes, procedures, tools, technologies, and program rollouts.
Support continuous learning and process improvement opportunities.
Handle returns properly, identify shrink and damages, and maintain assigned areas in accordance with company policies.
Follow company policies, procedures, and ethical standards; use the Open Door Policy; and implement related action plans.
Complete work assignments and priorities using policies, data, and resources; collaborate with others; communicate progress; recommend improvements; and adapt to change, difficulties, and feedback.
Help foster an inclusive and supportive workplace, build trusting team relationships, mentor and develop others, and recognize contributions.
Serve members and customers, make informed decisions, and support continuous improvement and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit through Live Better U, including tuition, books, and fees for eligible programs
Performance-based bonus awards