(USA) Member Specialist
About The Position
The Member Specialist provides member service at Sam’s Club, maintains checkout, entrance, and exit areas, processes purchases, and assists members with payments, returns, refunds, exchanges, purchasing decisions, merchandise location, and transporting items. The role promotes Sam’s Club products and services and provides guidance and support with self-service technology. The position helps maintain a safe shopping environment by following safety and merchandise-handling procedures, conducting safety sweeps, correcting and reporting unsafe conditions, and carrying out emergency response procedures. It also supports the security of club assets by observing and communicating potential criminal activity, reviewing receipts, and maintaining required paperwork and logs. The Member Specialist assists with training Member Frontline Services associates on company processes and procedures, including new technology, tools, and program rollouts. The role helps organize and zone merchandise, handle returns, and identify shrink and damage. It also follows company policies and standards, completes assigned work, collaborates with others, and supports a respectful, ethical, customer- and member-focused workplace with continuous learning and improvement.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service and resolve member issues and concerns.
- Maintain checkout, entrance, and exit areas.
- Promote Sam’s Club products and services.
- Guide and support members using self-service technology.
- Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions.
- Locate merchandise and assist members with transporting items.
- Follow safety standards and procedures, conduct safety sweeps, correct and report unsafe situations, and maintain a safe shopping environment.
- Follow proper merchandise-handling procedures.
- Review member receipts and help safeguard Sam’s Club assets and property by observing and communicating potential criminal activity.
- Maintain required paperwork, logs, and other documentation, and execute emergency response procedures.
- Train Member Frontline Services associates on company processes, procedures, technologies, and tools; deliver training for new program rollouts.
- Support continuous learning and process improvement.
- Handle returns, zone the area, arrange and organize merchandise, and identify shrink and damages.
- Comply with company policies, procedures, security and safety practices, and standards of ethics and integrity.
- Complete work assignments and priorities, collaborate with managers, coworkers, customers, and business partners, communicate progress, and adapt to change and feedback.
- Support a respectful, inclusive, ethical, collaborative, and customer- and member-focused workplace.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, subject to eligibility requirements
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
