(USA) Member Specialist
About The Position
The Member Specialist provides member service across checkout, entrance, and exit areas at Sam's Club. The role maintains checkout and shopping areas, resolves member concerns, promotes products and services, supports members with self-service technology and purchasing decisions, processes purchases, and assists with payments, returns, refunds, and exchanges in accordance with company procedures. The specialist also reviews receipts, verifies membership cards, helps transport merchandise, and maintains required paperwork and logs. The position supports safety and security by following company standards, conducting safety sweeps, correcting and reporting unsafe situations, maintaining a safe shopping environment, observing and communicating potential criminal activity, and executing emergency response procedures. It also assists with training Member Frontline Services associates on processes, procedures, tools, and new programs, while supporting continuous learning and process improvement. The role requires completing assigned work according to company policies and priorities and contributing to a respectful, ethical, customer-focused, collaborative, and improvement-oriented workplace.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service and resolve member issues and concerns.
- Maintain checkout areas and process member purchases.
- Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Promote Sam's Club products and services and guide members in using self-service technology.
- Acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, and locate merchandise.
- Maintain entrance and exit areas, including zoning, arranging, and organizing merchandise.
- Assist members with transporting items.
- Review member receipts and help secure and safeguard company assets by observing and communicating potential criminal activity.
- Maintain paperwork, logs, and other required documentation.
- Follow company safety standards and procedures, conduct safety sweeps, correct and report unsafe situations, maintain a safe shopping environment, and execute emergency response procedures.
- Handle merchandise and returns properly; identify shrink and damaged merchandise.
- Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and program rollouts.
- Provide continuous learning and process improvement opportunities.
- Comply with company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
- Complete work assignments and priorities, collaborate with relevant partners, communicate progress, recommend improvements, and adapt to change and feedback.
- Support a respectful and inclusive workplace, build trusting team relationships, mentor others, and recognize contributions.
- Serve members, make decisions using reliable information, and pursue continuous improvement while supporting others through change.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education benefit program, Live Better U, for eligible full-time and part-time associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
