(USA) Member Specialist

Walmart • North Little Rock, AR

9d • $17 - $25 • Onsite

About The Position

The Member Specialist provides member service throughout checkout, entrance, exit, and merchandise areas. The role processes purchases and assists with payments, returns, refunds, and exchanges according to company policies and procedures. It also supports members with self-service technology, product and purchasing decisions, merchandise location, and transporting items.

The Member Specialist maintains checkout, entrance, exit, and assigned merchandise areas; organizes and zones merchandise; handles returns; and identifies shrink, damage, and safety concerns. The position helps safeguard company assets, follows security and emergency procedures, maintains required records, and reports unsafe or potentially criminal activity as appropriate. It also assists with training Member Frontline Services associates on processes, procedures, technology, tools, and program rollouts.

The role is expected to follow company safety, security, ethics, and compliance standards; complete assigned work using relevant policies and resources; collaborate with colleagues and members; communicate progress and improvement opportunities; and demonstrate the company’s values of respect, integrity, customer service, and continuous improvement.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Guide and support members in using self-service technology.
• Promote company products and services and assist members with purchasing decisions and locating merchandise.
• Acknowledge members and verify membership cards in entrance areas; assist members with transporting items.
• Maintain entrance and exit areas, and zone, arrange, and organize merchandise.
• Review member receipts and help secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures.
• Follow company safety standards and conduct safety sweeps; correct and report unsafe situations to facility management.
• Follow proper merchandise-handling procedures and maintain a safe shopping environment.
• Handle returns and identify shrink and damaged merchandise in the assigned area.
• Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts; provide continuous learning and process-improvement opportunities.
• Comply with company policies, procedures, and ethics standards, including using the Open Door Policy and implementing related action plans.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
• Demonstrate respect for individuals, teamwork, integrity, customer-first service, learning, resilience, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed