(USA) Member Specialist

Walmart • Kansas City, MO

8d • $18 - $26 • Onsite

About The Position

The Member Specialist provides member service at Sam’s Club, maintains checkout, entrance, exit, and other assigned areas, and promotes the company’s products and services. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It also helps members use self-service technology, make purchasing decisions, locate merchandise, and transport items.

The position supports a safe shopping environment by following safety procedures, conducting safety sweeps, correcting or reporting unsafe situations, reviewing receipts, safeguarding company assets, and following emergency response and security practices. The Member Specialist may help train Member Frontline Services associates, including teaching new technology and tools, delivering rollout training, and supporting continuous learning and process improvement.

The role requires completing assigned work in accordance with company policies, procedures, and standards of ethics and integrity, while collaborating with managers, coworkers, customers, members, and business partners. The job emphasizes respect for individuals, teamwork, integrity, customer service, learning, and continuous improvement. The position is based at the Sam’s Club location at 8130 N. Church Road, Kansas City, Missouri.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Promote Sam’s Club products and services and guide members in using self-service technology.
• Follow safety standards and procedures, including conducting safety sweeps and correcting or reporting unsafe situations.
• Handle merchandise according to proper procedures.
• Maintain entrance areas; acknowledge members, verify membership cards, identify needs, locate merchandise, assist with purchasing decisions and transporting items, and organize merchandise.
• Maintain exit areas; review member receipts, acknowledge members, maintain required paperwork and logs, observe and communicate potential criminal activity, and execute emergency response procedures.
• Help safeguard Sam’s Club assets and property and ensure compliance with security and safety practices.
• Assist with training Member Frontline Services associates on company processes, procedures, technology, and tools; deliver rollout training and support continuous learning.
• Maintain assigned areas according to company policies, including handling returns, zoning and organizing merchandise, and identifying shrink and damages.
• Comply with company policies, procedures, and ethics standards, including using the Open Door Policy and implementing related action plans.
• Complete work assignments and priorities by collaborating with others, identifying priorities and deadlines, communicating progress, recommending improvements, and adapting to change and feedback.
• Contribute to an inclusive workplace, build trusting relationships, support and mentor teammates, and recognize others’ contributions.
• Act with integrity and accountability, serve customers and members, use reliable information in decisions, and pursue continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off; parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed