(USA) Member Specialist

Sam's East•Nicholasville, KY

13d•Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas at Sam's Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It acknowledges members, verifies membership cards, identifies needs, helps members make purchasing decisions, locates merchandise, supports self-service technology use, and promotes Sam's Club products and services. The position maintains checkout and shopping areas by organizing and zoning merchandise, assisting with transporting items, handling returns, identifying shrink and damages, and supporting a safe shopping environment. It follows safety procedures, conducts safety sweeps, reports unsafe situations, maintains entrance and exit areas, reviews receipts, observes and communicates potential criminal activity, maintains required records, and carries out emergency response procedures. The Member Specialist also assists with training Member Frontline Services associates on processes, procedures, technologies, tools, and new program rollouts, while supporting continuous learning and process improvement. The position is expected to comply with company policies, safety and security practices, and standards of ethics and integrity, and to demonstrate teamwork, respect, accountability, customer focus, and a commitment to learning and improvement.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout areas and process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Promote Sam's Club products and services and provide guidance on self-service technology.
Acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, and locate merchandise.
Maintain entrance and exit areas, review member receipts, and assist members with transporting items.
Zone, arrange, and organize merchandise; properly handle returns; and identify shrink and damages.
Follow company safety standards and procedures, conduct safety sweeps, report unsafe situations, and maintain a safe shopping environment.
Observe and communicate potential criminal activity to help safeguard company assets and property.
Maintain required paperwork, logs, and other documentation; execute emergency response procedures; and ensure compliance with security and safety practices.
Assist with training Member Frontline Services associates on processes, procedures, technology, tools, and new program rollouts.
Support continuous learning and process improvement.
Complete work assignments and priorities by using policies, data, and resources; collaborating with others; communicating progress; and adapting to change and feedback.
Demonstrate respect, integrity, teamwork, customer focus, accountability, and a commitment to excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.