(USA) Member Specialist

Walmart • Gainesville, FL

10d • Onsite

About The Position

The Member Specialist provides member service at Sam’s Club by maintaining checkout, entrance, and exit areas; processing purchases and assisting with payments, returns, refunds, and exchanges; promoting products and services; and helping members use self-service technology and make purchasing decisions. The role includes acknowledging members, verifying membership cards, locating merchandise, assisting with transporting items, and resolving member issues and concerns.

The position supports a safe and secure shopping environment by following safety procedures, conducting safety sweeps, handling merchandise properly, reporting unsafe conditions, reviewing receipts, observing and communicating potential criminal activity, maintaining required documentation, and executing emergency response procedures. The Member Specialist also assists with training Member Frontline Services associates, teaching technology and tool functionality, supporting program rollouts, and providing ongoing learning and process-improvement opportunities.

The role requires following company policies, procedures, and standards of ethics and integrity; completing assignments and priorities; collaborating with managers, coworkers, customers, and business partners; communicating progress; adapting to change and feedback; and demonstrating respect, integrity, customer focus, and continuous improvement. The position is located at 4001 SW 30TH PL, Gainesville, Florida 32608-1907. The hourly wage range is $17.00 to $25.00, with possible premiums in specific circumstances.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist members with payments, returns, refunds, and exchanges according to company policies and procedures.
• Promote Sam’s Club products and services and provide guidance regarding self-service technology.
• Follow safety standards and procedures, conduct safety sweeps, handle merchandise properly, and correct or report unsafe situations.
• Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and help transport items.
• Zone, arrange, and organize merchandise and maintain a safe shopping environment.
• Maintain exit areas, review member receipts, and help secure and safeguard company assets and property by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation and execute emergency response procedures.
• Assist with training Member Frontline Services associates on company processes and procedures; teach technology and tool functionality; and deliver training for new program rollouts.
• Provide continuous learning and process-improvement opportunities.
• Maintain the area in accordance with company policies and procedures, properly handle returns, and identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
• Complete assignments and priorities using policies, data, and resources; collaborate with relevant partners; manage priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
• Build trusting relationships, communicate positively, help develop and mentor others, and recognize their contributions.
• Put members first, make decisions based on reliable information, support team results, and pursue continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed