(USA) Member Specialist
About The Position
The Member Specialist provides member service across checkout, entrance, and exit areas at Sam’s Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It helps members use self-service technology, locate merchandise, make purchasing decisions, and transport items, while promoting Sam’s Club products and services and resolving member concerns. The position maintains organized, safe shopping and checkout areas by zoning and arranging merchandise, handling returns properly, identifying shrink and damaged items, conducting safety sweeps, and correcting or reporting unsafe situations. At exits, the Member Specialist reviews receipts, maintains required documentation, observes and communicates potential criminal activity, and follows emergency response, security, and safety procedures. The role also assists in training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts, and supports ongoing learning and process improvement. It is expected to comply with company policies and standards of ethics and integrity, collaborate with others, prioritize and complete work assignments, adapt to change and feedback, and demonstrate Walmart’s values of respect, integrity, customer service, and excellence.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service, resolve member issues and concerns, and promote Sam’s Club products and services.
- Maintain the checkout area and process member purchases.
- Assist members with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
- Provide guidance and support to members using self-service technology.
- Follow safety standards, procedures, and guidelines, including conducting safety sweeps; correct and report unsafe situations to facility management.
- Maintain entrance areas, acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and help members transport items.
- Zone entrance and other assigned areas; arrange and organize merchandise; maintain a safe shopping environment.
- Maintain exit areas, review member receipts, and help safeguard company assets by observing and communicating potential criminal activity according to company policies and procedures.
- Maintain paperwork, logs, and other required documentation; execute emergency response procedures and comply with security and safety practices.
- Assist with training Member Frontline Services associates on company processes and procedures, technology and tools, and new program rollouts; provide continuous learning and process improvement opportunities.
- Handle returns properly, identify shrink and damages, and maintain assigned areas in accordance with company policies and procedures.
- Comply with company policies, procedures, and ethics standards, including implementing action plans and using the Open Door Policy.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and identify improvement opportunities.
- Demonstrate respect, integrity, customer service, teamwork, accountability, continuous learning, and support for others’ development.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit program, including tuition, books, and fees for eligible full-time and part-time associates.
- Performance-based bonus awards.
- Additional hourly premiums may apply in specific circumstances.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
