(USA) Member Specialist
About The Position
The Member Specialist provides member service throughout checkout, entrance, exit, and other assigned areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It also promotes Sam’s Club products and services, helps members use self-service technology, and assists with purchasing decisions, locating merchandise, and transporting items. The position maintains safe, organized areas by zoning and arranging merchandise, handling returns properly, identifying shrink and damage, following merchandise-handling procedures, and reporting unsafe situations. At entrances, the specialist acknowledges members, verifies membership cards, and identifies needs. At exits, the specialist reviews receipts, maintains required documentation, observes and communicates potential criminal activity, and follows security and emergency-response procedures. The Member Specialist also assists with training Member Frontline Services associates on processes, procedures, technologies, tools, and program rollouts, and supports continuous learning and process improvement. The role carries out work using company policies and resources, collaborates with managers, coworkers, customers, and business partners, and demonstrates the company’s expectations for respect, integrity, customer service, teamwork, learning, and continuous improvement.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service and resolve member issues and concerns.
- Maintain checkout areas and process member purchases.
- Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Promote Sam’s Club products and services and guide members in using self-service technology.
- Follow safety standards and procedures, conduct safety sweeps, and report unsafe situations to facility management.
- Follow proper merchandise-handling procedures.
- Maintain entrance areas; acknowledge members, verify membership cards, identify needs, assist with purchasing decisions, locate merchandise, and help transport items.
- Zone, arrange, and organize merchandise and maintain a safe shopping environment.
- Maintain exit areas; review member receipts and assist with safeguarding company assets by observing and communicating potential criminal activity.
- Maintain paperwork, logs, and other required documentation; execute emergency response procedures and comply with security and safety practices.
- Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and program rollouts.
- Support continuous learning and process improvement.
- Handle returns properly, identify shrink and damages, and maintain assigned areas in accordance with company policies.
- Comply with company policies, procedures, ethics, and integrity standards; use the Open Door Policy and implement related action plans.
- Complete work assignments and priorities using policies, data, and resources; collaborate with stakeholders, communicate progress, and recommend improvements.
- Demonstrate respect, integrity, teamwork, customer-first service, curiosity, resilience, and a commitment to continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
