(USA) Member Specialist

Walmart • Winston-Salem, NC

10d • $18 - $26 • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, exit, and merchandise-return areas at Sam's Club. The role processes purchases and assists members with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It also involves verifying membership cards, reviewing receipts, helping members locate merchandise and make purchasing decisions, promoting products and services, and supporting members with self-service technology. The Member Specialist maintains organized, safe shopping areas, handles merchandise properly, and identifies and reports unsafe conditions, shrink, and damages. At exit areas, the role helps safeguard company assets by observing and communicating potential criminal activity, maintaining required records, and executing emergency response procedures. The position also supports and trains Member Frontline Services associates on processes, procedures, technology, tools, and new program rollouts, while encouraging continuous learning and process improvement. The role is expected to follow company policies, safety standards, and ethical practices and to demonstrate Walmart values in working with members, colleagues, and business partners.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, exit, and returns areas; zone, arrange, and organize merchandise.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Promote Sam's Club products and services and guide members in using self-service technology.
• Acknowledge members, verify membership cards, identify needs, assist with purchasing decisions, locate merchandise, and help transport items.
• Review member receipts and help secure company assets by observing and communicating potential criminal activity in accordance with company policies and procedures.
• Maintain required paperwork, logs, and other documentation, and execute emergency response procedures.
• Follow company safety standards and proper merchandise-handling procedures; conduct safety sweeps and report unsafe situations to facility management.
• Identify shrink and damages and maintain areas in accordance with company policies and procedures.
• Assist in training Member Frontline Services associates on processes, procedures, technology, tools, and new program rollouts.
• Provide continuous learning and process improvement opportunities.
• Complete assignments and priorities using policies, data, and resources; collaborate with others, communicate progress, and recommend improvements.
• Demonstrate company values through respectful teamwork, integrity, customer service, learning, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and plan terms.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
• Competitive pay and performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed