(USA) Member Specialist

Walmart•Alpharetta, GA

11d•Onsite

About The Position

The Member Specialist provides member service at Sam’s Club by processing purchases, maintaining checkout, entrance, and exit areas, and resolving member questions and concerns. The role verifies membership cards, identifies member needs, helps members locate merchandise and make purchasing decisions, supports self-service technology, and assists with payments, returns, refunds, exchanges, and transporting items. It promotes Sam’s Club products and services and helps maintain an organized and safe shopping environment by zoning and arranging merchandise, handling returns properly, identifying shrink and damages, conducting safety sweeps, and reporting unsafe conditions. The Member Specialist also supports security and emergency response by reviewing receipts, observing and communicating potential criminal activity, maintaining required paperwork and logs, safeguarding company assets, and following company safety and security practices. The position assists with training Member Frontline Services associates on processes, procedures, technologies, tools, and program rollouts, while providing continuous learning and process-improvement support. The role is expected to follow company policies, procedures, and ethical standards; complete work assignments and priorities; collaborate and communicate with members, coworkers, managers, and business partners; and adapt to change and feedback. Sam’s Club’s stated behavioral expectations include respecting individuals, acting with integrity, serving customers and members, and striving for excellence. The listed hourly wage range is $17.00 to $25.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is located at 10600 Davis Dr, Alpharetta, GA 30009-4746.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout areas and process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Promote Sam’s Club products and services and provide guidance on self-service technology.
Acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions.
Locate merchandise and assist members with transporting items.
Maintain entrance, exit, and other assigned areas; zone, arrange, and organize merchandise.
Review member receipts and help secure and safeguard company assets and property.
Observe and communicate potential criminal activity according to company policies and procedures.
Maintain paperwork, logs, and other required documentation.
Execute emergency response procedures and comply with company security and safety practices.
Conduct safety sweeps, follow merchandise-handling procedures, correct and report unsafe situations, and maintain a safe shopping environment.
Identify shrink and damages and properly handle returns.
Assist with training Member Frontline Services associates on processes, procedures, technology, tools, and program rollouts.
Provide continuous learning and process-improvement opportunities.
Complete assignments and priorities, collaborate with others, communicate progress, and recommend ways to address improvement opportunities.
Demonstrate the company’s stated expectations to respect individuals, act with integrity, serve customers and members, and strive for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, including programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.