Member Specialist PT Hiring Event

Walmart•Bowling Green, KY

8d•Onsite

About The Position

This position is responsible for providing excellent member service, maintaining the checkout area, resolving member issues, promoting Sam's Club products and services, and processing member purchases. The role also involves assisting members with payments, returns, refunds, and exchanges, ensuring compliance with company policies and safety standards, and maintaining a safe shopping environment. Additionally, the Member Specialist will assist with securing company assets, completing required documentation, and executing emergency response procedures. They will also train other associates on company processes, new technology, and program rollouts, contributing to continuous learning and process improvement.

Requirements

Minimum Qualifications outlined below.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.

Nice To Haves

Retail experience including operating front end equipment (for example, cash register)
Working with mobile retail applications

Responsibilities

Provides member service.
Maintains the checkout area.
Resolves member issues and concerns.
Promotes Sam's Club products and services.
Provides guidance and support to members regarding self-service technology.
Processes member purchases.
Assists with payments, returns, refunds, and exchanges according to company policies and procedures.
Follows company safety standards, procedures, and guidelines.
Maintains entrance and exit areas.
Acknowledges members, verifies membership cards, and identifies member needs.
Assists members with purchasing decisions and locating merchandise.
Assists with securing and safeguarding Sam's Club assets and property.
Maintains paperwork, logs, and other required documentation.
Executes emergency response procedures.
Ensures compliance with company security and safety practices.
Assist with the training of Member Frontline Services associates on company processes and procedures.
Teaches new technology and tool functionality.
Delivers new programs rollout training.
Provides continuous learning and process improvement opportunities.
Ensures area of responsibility is maintained in accordance with company policies and procedures.
Identifies shrink and damages.
Complies with company policies, procedures, and standards of ethics and integrity.
Completes work assignments and priorities by using policies, data, and resources.
Respects the Individual by embracing differences, creating a workplace where associates feel seen, supported and connected, and creating opportunities for all associates to thrive.
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
Strengthens the team by helping, developing and mentoring others, and recognizing others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.