Member Specialist PT Hiring event
About The Position
The Member Specialist provides member service and maintains checkout, entrance, and exit areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It supports members with self-service technology, product and purchasing decisions, locating and transporting merchandise, and resolving concerns. The Member Specialist also helps maintain a safe shopping environment, safeguard company assets, and follow security and emergency-response procedures. The position assists with training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts. It helps maintain assigned areas by handling returns, organizing and zoning merchandise, and identifying shrink and damages. The role also follows company policies and standards of ethics and integrity, completes work assignments and priorities, collaborates with others, and demonstrates the stated values of respect, integrity, customer service, and continuous improvement.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service, resolve member issues and concerns, and promote Sam's Club products and services.
- Maintain checkout areas and process member purchases, payments, returns, refunds, and exchanges in accordance with company policies and procedures.
- Guide and support members with self-service technology.
- Follow safety standards and procedures, conduct safety sweeps, handle merchandise properly, and report unsafe situations to facility management.
- Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, organize and zone the area, and help members transport items.
- Maintain exit areas; review receipts, identify member needs, observe and communicate potential criminal activity, maintain required paperwork and logs, and execute emergency-response procedures.
- Assist with training Member Frontline Services associates on processes, procedures, technology, tools, and new program rollouts; provide ongoing learning and process-improvement opportunities.
- Maintain assigned areas in accordance with company policies, including handling returns, organizing and zoning merchandise, and identifying shrink and damages.
- Comply with company policies, procedures, and ethical standards, including implementing action plans and using the Open Door Policy.
- Complete assignments and priorities by collaborating with others, managing deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
- Demonstrate the company’s stated values: respect individuals, act with integrity, serve customers and members, and strive for excellence.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit for eligible full-time and part-time associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
