Member Specialist PT Hiring event

Walmart • Sandusky, OH

3d • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas at Sam’s Club. The role processes purchases; assists with payments, returns, refunds, and exchanges; verifies membership cards; reviews receipts; helps members locate merchandise and make purchasing decisions; and provides guidance on self-service technology. It also includes maintaining checkout and shopping areas, organizing merchandise, transporting items for members, and resolving member questions and concerns.

The position supports facility safety and security by following safety procedures, conducting safety sweeps, addressing unsafe situations, safeguarding company assets, documenting required information, and following emergency response procedures. The Member Specialist also assists with training Member Frontline Services associates on processes, tools, technology, and new program rollouts, while providing ongoing learning and process-improvement support.

The role is expected to follow company policies, procedures, and standards of ethics and integrity; complete work assignments and priorities; collaborate and communicate with others; and demonstrate respect for individuals, teamwork, integrity, customer service, and continuous improvement. The position is listed as part-time. The hourly wage range is $17.00 to $25.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist with payments, returns, refunds, and exchanges in accordance with company policies and procedures.
• Promote Sam’s Club products and services and guide members in using self-service technology.
• Acknowledge members, verify membership cards, and identify member needs at entrance areas.
• Help members make purchasing decisions, locate merchandise, and transport items.
• Maintain entrance and exit areas, zone spaces, and arrange and organize merchandise.
• Review member receipts and help secure and safeguard company assets and property by observing and communicating potential criminal activity.
• Maintain required paperwork, logs, and other documentation, and execute emergency response procedures.
• Follow safety standards and procedures, conduct safety sweeps, correct and report unsafe situations, and maintain a safe shopping environment.
• Handle merchandise properly and manage returns; identify shrink and damages.
• Assist in training Member Frontline Services associates on company processes and procedures, technology and tools, and new program rollouts.
• Provide continuous learning and process improvement opportunities.
• Follow company policies, procedures, and ethics standards; use the Open Door Policy and implement related action plans.
• Complete work assignments and priorities, collaborate with stakeholders, communicate progress, and adapt to change and feedback.
• Support a respectful, inclusive, ethical, customer-focused, collaborative, and continuously improving workplace.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed