(USA) Member Specialist

Walmart • Sharpsburg, GA

9d • $17 - $25 • Onsite

About The Position

The Member Specialist provides member service and supports checkout, entrance, and exit areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It also helps members use self-service technology, make purchasing decisions, locate merchandise, and transport items; promotes Sam’s Club products and services; and resolves member concerns.

The position maintains organized, safe shopping and checkout areas by arranging merchandise, zoning, handling returns properly, identifying shrink and damages, and following safety procedures. At exits, the role reviews receipts, maintains required documentation, observes and communicates potential criminal activity, and follows emergency response and security practices. The Member Specialist also helps train Member Frontline Services associates on processes, tools, technology, and new program rollouts, while providing ongoing learning and process-improvement support.

Associates are expected to follow company policies, procedures, safety standards, and ethics requirements; complete assigned work and communicate progress; collaborate with members, coworkers, managers, and business partners; adapt to change and feedback; and demonstrate respect, integrity, customer service, teamwork, continuous learning, and a commitment to improvement.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service, resolve member issues and concerns, and promote Sam’s Club products and services.
• Maintain checkout areas and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Guide and support members in using self-service technology.
• Follow safety standards and procedures, conduct safety sweeps, handle merchandise properly, and correct or report unsafe situations to facility management.
• Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, organize and zone merchandise, and help members transport items.
• Maintain exit areas by reviewing receipts, acknowledging members, identifying member needs, and observing and communicating potential criminal activity according to company policies.
• Maintain required paperwork, logs, and documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist in training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts; support continuous learning and process improvement.
• Maintain assigned areas according to company policies, properly handle returns, arrange and zone merchandise, and identify shrink and damages.
• Comply with company policies, procedures, and ethics standards, including implementing action plans and using the Open Door Policy.
• Complete work assignments and priorities using policies, data, and resources; collaborate with relevant stakeholders; communicate progress; recommend improvements; and adapt to change and feedback.
• Promote an inclusive and supportive workplace, build trusting team relationships, communicate positively, and help develop and mentor others.
• Model integrity, ethics, accountability, humility, honesty, fairness, and transparency.
• Serve members by putting them first, making informed decisions, balancing priorities, and considering the impact of work on the team and stakeholders.
• Demonstrate curiosity, resilience, openness to new technologies and skills, and a commitment to continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed