Customer Service Representative for AAA Harrisburg

AAA Central Penn • Harrisburg, PA

5d • Onsite

About The Position

The Member Specialist is the welcoming face of AAA Central Penn’s Harrisburg branch, providing members with high-quality, professional, and warm service. The role supports membership sales, renewals, and account maintenance; processes a range of branch services and sales; directs members to travel and insurance agents; and refers members to additional AAA products and services. Duties also include PennDOT title and license transactions, passport photos, International Driver’s Permits, and becoming a Notary Public. The position offers varied daily interactions and opportunities to learn while maintaining AAA’s service standards.

AAA Central Penn describes its workplace as community-focused, inclusive, and authentic, with an emphasis on connection, belonging, teamwork, celebration, and employee engagement. The organization has served members for more than a century and supports travelers and communities through roadside assistance, travel services, financial products, and insurance.

Requirements

• High school diploma or equivalent.
• Ability to pass and maintain Pennsylvania State Police background clearance for PennDOT work.
• Strong communication skills across in-person, phone, chat, and email channels.
• Active listening skills and the ability to make sound decisions.
• Flexibility to adapt to changing situations.
• Comfort using various computer systems.
• Already be a Pennsylvania Notary Public or be willing to obtain notary status within 12 months.

Nice To Haves

• Customer service or sales experience preferred.

Responsibilities

• Support membership sales, renewals, and account maintenance.
• Process maps, EZPass, TripTiks, merchandise sales, and similar services.
• Guide members toward travel and insurance agents.
• Become a Notary Public, with support for the required steps.
• Perform PennDOT title and license transactions.
• Take passport photos and handle International Driver’s Permits.
• Refer members to additional AAA services and products.
• Maintain high service standards.
• Greet and assist members professionally and warmly.

Benefits

• Generous, front-loaded paid time off that can be used before it is accrued.
• One personal day.
• Eight paid holidays, including Christmas Eve and New Year’s Eve.
• Medical, dental, and vision benefits.
• Health Savings Account with an AAA contribution.
• Flexible Spending Accounts.
• 401(k) with up to 6% company match, fully vested at the first contribution.
• Company-paid life insurance and long-term disability.
• Up to three extra PTO days for volunteering and participating in AAA Cares.
• Tuition reimbursement.
• Free AAA Premier Membership.
• Discounts on travel, branch services, car batteries, and more.
• Birthday and anniversary recognition.
• Quarterly and annual awards.
• Contests, trivia, and team activities.
• Company-wide events.
• Opportunities to join wellness, safety, and engagement committees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED