(USA) Member Specialist

Walmart • Waukesha, WI

6h • Onsite

About The Position

The Member Specialist provides member service at Sam’s Club, supports checkout and entrance/exit areas, processes purchases, and helps members use self-service technology. The role handles payments, returns, refunds, and exchanges in accordance with company policies, assists members with purchasing decisions and locating or transporting merchandise, and promotes Sam’s Club products and services.

The position helps maintain a safe, organized shopping environment by conducting safety sweeps, handling merchandise properly, correcting and reporting unsafe situations, zoning and organizing merchandise, and maintaining entrance and exit areas. It reviews member receipts and helps safeguard company assets by observing and communicating potential criminal activity, maintaining required documentation, and following emergency response procedures.

The Member Specialist also assists with training Member Frontline Services associates on processes, procedures, technology, tools, and new program rollouts, while supporting ongoing learning and process improvement. The role follows company policies, procedures, safety practices, and standards of ethics and integrity, and is expected to collaborate, communicate effectively, support colleagues, adapt to change, and deliver results with members’ needs in mind.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain the checkout area and process member purchases.
• Assist members with payments, returns, refunds, and exchanges according to company policies and procedures.
• Promote Sam’s Club products and services.
• Guide and support members in using self-service technology.
• Conduct safety sweeps and follow company safety standards, procedures, and guidelines.
• Handle merchandise properly and correct or report unsafe situations to facility management.
• Maintain entrance areas; acknowledge members, verify membership cards, identify needs, assist with purchasing decisions, locate merchandise, and help transport items.
• Zone and organize merchandise and maintain a safe shopping environment.
• Maintain exit areas, review member receipts, acknowledge members, and identify their needs.
• Help safeguard Sam’s Club assets and property by observing and communicating potential criminal activity in accordance with company policies and procedures.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures and comply with company security and safety practices.
• Assist in training Member Frontline Services associates on company processes and procedures, technology and tool functionality, and new program rollouts.
• Provide continuous learning and process improvement opportunities.
• Properly handle returns, identify shrink and damages, and maintain the area in accordance with company policies and procedures.
• Follow company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with others; identifying priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
• Respect individual differences, foster belonging, build trusting team relationships, communicate positively, and help develop and recognize others.
• Act with integrity and accountability, model company values, and support the company’s goal of becoming a regenerative company.
• Serve members by putting them first, making decisions based on reliable information, and considering the impact of work on the team and stakeholders.
• Strive for excellence through curiosity, learning, resilience, continuous improvement, and support for new technologies and change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, including eligible tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed