(USA) Member Specialist

Walmart • Harvey, LA

11d • $17 - $25 • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, exit, and merchandise areas. The role processes purchases and supports payments, returns, refunds, and exchanges under company policies. It also helps members use self-service technology, locate merchandise, make purchasing decisions, and transport items while promoting Sam’s Club products and services.

The position maintains safe, organized work and shopping areas; follows merchandise-handling, safety, and security procedures; and responds to concerns, unsafe conditions, and potential criminal activity as required. It maintains documentation, reviews receipts, and follows emergency response procedures. The Member Specialist also assists with training Member Frontline Services associates, including instruction on processes, technology, tools, and new program rollouts.

The role is expected to follow company policies and standards of ethics and integrity, complete work assignments using available policies and resources, collaborate with others, communicate progress, and contribute to continuous improvement. The position emphasizes respect for individuals, teamwork, integrity, service to members, and a desire to learn and improve.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist members with payments, returns, refunds, and exchanges according to company policies and procedures.
• Promote Sam’s Club products and services and guide members in using self-service technology.
• Follow safety standards and procedures, conduct safety sweeps, handle merchandise properly, and report unsafe situations to facility management.
• Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, organize and zone merchandise, and help members transport items.
• Maintain a safe shopping environment.
• Maintain exit areas; review receipts, acknowledge members, and identify member needs.
• Help safeguard company assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintain required paperwork, logs, and documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist with training Member Frontline Services associates on processes, procedures, technologies, tools, and new program rollouts.
• Provide continuous learning and process-improvement opportunities.
• Handle returns properly; zone and organize merchandise; and identify shrink and damages.
• Comply with company policies, procedures, and ethics standards, including use of the Open Door Policy and related action plans.
• Complete assignments and priorities using policies, data, and resources; collaborate with relevant partners; manage priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
• Build trusting relationships, communicate positively, help develop and mentor others, and recognize their contributions.
• Act with integrity, accountability, humility, honesty, fairness, and transparency.
• Serve members and customers, make decisions using reliable information, and consider the effects of work on team and stakeholder outcomes.
• Learn, use new technologies and skills, and support others through change and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed