Member Services

YMCA of Greater Dayton•West Carrollton, OH

1d•$11 - $13•Onsite

About The Position

The Member Services employee provides excellent service to YMCA members and other individuals at the Member Services Desk. The role handles membership and program transactions, welcomes and assists prospective members and guests, and helps build positive relationships with members. This is a part-time, non-exempt position at the West Carrollton YMCA in West Carrollton, Ohio, with evening and weekend shifts available. Pay is $11.00–$13.20 per hour.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
At least one year of related customer service experience required.

Nice To Haves

A 2-year degree or applicable experience is preferred.

Responsibilities

Provide excellent member service.
Process membership sales, changes, cancellations, program registrations, and other Member Service Desk transactions efficiently and accurately.
Follow Member Service Desk processes and systems.
Conduct facility tours for prospective members and guests.
Use excellent telephone skills.
Handle monetary transactions and reconcile them appropriately.
Build relationships with members.
Proactively solve problems.
Perform routine copying and filing.
Keep member information up to date as outlined in the member handbook.
Follow appropriate safety guidelines.
Communicate concerns or incidents that may need follow-up to the direct supervisor.
Communicate suggestions for improving member services.