Member Services
YMCA of Greater Dayton•Springfield, OH
•$11 - $13•Onsite
About The Position
The Member Services role at Springfield Family YMCA is responsible for providing excellent service to YMCA members and other individuals at the Member Services Desk. The role supports membership and program transactions, facility tours, member relationships, and the efficient operation of the desk. The YMCA describes its culture as welcoming, genuine, hopeful, nurturing, and determined, with a focus on helping individuals reach their potential and strengthening the community.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED required.
- One year or more of related customer service experience required.
Nice To Haves
- A 2-year degree or applicable experience is preferred.
Responsibilities
- Provide excellent member service.
- Perform membership sales, changes, cancellations, program registrations, and other transactions at the Member Services Desk accurately and efficiently.
- Follow Member Service Desk processes and systems.
- Conduct facility tours for prospective members and guests.
- Use excellent telephone skills.
- Handle monetary transactions and appropriately reconcile them.
- Build relationships with members.
- Proactively solve problems.
- Perform routine copying and filing.
- Keep member information up to date as outlined in the member handbook.
- Follow appropriate safety guidelines.
- Communicate concerns or incidents requiring follow-up to the direct supervisor.
- Communicate suggestions for improving member services.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
