Member Services

YMCA of Greater Dayton•Saint Marys, OH

1d•$11 - $13•Onsite

About The Position

The Member Services role is responsible for providing excellent service to YMCA members and other individuals at the Member Services Desk. The position handles member transactions and program registration, conducts facility tours, processes monetary transactions, builds relationships with members, and supports routine administrative and safety procedures. The YMCA describes its culture as welcoming, genuine, hopeful, nurturing, and determined, emphasizing belonging, individuality, personal potential, support, and strengthening the community.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
At least one year of related customer service experience required.

Nice To Haves

A two-year degree or applicable experience is preferred.

Responsibilities

Provide excellent member service.
Process membership sales, changes, cancellations, program registrations, and other Member Service Desk transactions efficiently and accurately.
Follow Member Service Desk processes and systems.
Conduct facility tours for prospective members and guests.
Use excellent telephone skills.
Handle monetary transactions and reconcile them appropriately.
Build relationships with members.
Proactively solve problems.
Perform routine copying and filing.
Keep member information up to date as outlined in the member handbook.
Follow appropriate safety guidelines.
Communicate concerns or incidents requiring follow-up to the direct supervisor.
Communicate suggestions for improving member services.