Member Services Team Member

Acac • Wayne, PA

1d

About The Position

Serve as a knowledgeable and friendly initial point of contact at the member services desk, providing accurate information and a consistently positive experience for members and guests. This is a part-time, nonexempt position reporting to the Member Services Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The role includes greeting and checking in members and guests, sharing information about programs and registration, managing enrollment in programs and events, answering incoming calls, processing point-of-sale transactions, and maintaining an orderly work area. Team members are also expected to follow opening and closing procedures, collaborate to provide outstanding customer service, and support club cleanliness, programs, events, and other assigned activities.

This job description is not intended to be a comprehensive listing of all duties. Responsibilities and activities may change at any time, with or without notice.

Requirements

• Must be at least 18 years old.
• High school diploma or GED preferred.
• Prior customer service experience highly desired.
• Prior experience handling payments and cash registers.
• Proficient computer skills.
• Must be able to stand, move, walk, and bend for the duration of a shift.
• Must have the ability and willingness to work varied shifts, including days, evenings, weekends, and holidays.

Responsibilities

• Greet members and guests in a friendly and courteous manner.
• Check members and guests in accurately and quickly.
• Direct guests to the membership department for club pricing, costs, and enrollment.
• Manage member and guest enrollment in programs and events.
• Answer incoming calls clearly, promptly, and in a friendly manner.
• Provide information about acac programs and registration.
• Maintain up-to-date knowledge of programs, classes, club operations, events, and policies.
• Maintain an orderly and functional work area.
• Process point-of-sale transactions accurately and efficiently.
• Know and follow opening and closing procedures.
• Collaborate with team members to support customer service, teamwork, and communication.
• Assist in any area of the club as needed to keep it neat and clean.
• Attend mandatory Personal Training meetings.
• Assist with Service Days, club programs, special events, or activities as assigned by a supervisor.
• Promptly respond to work-related correspondence.
• Deliver outstanding service to members and guests in accordance with acac’s FiveStar principles.
• Read, sign, and abide by the policies in the Team Member Handbook.
• Park in designated team member areas.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED