Member Services Team Member

ACAC Pennsylvania • Radnor Township, PA

2d

About The Position

Serve as a knowledgeable and friendly initial point of contact at the member services desk, providing accurate information and a consistently positive experience for members and guests. This is a nonexempt position that reports to the Member Services Manager. The role also supports club cleanliness, programs, events, and outstanding customer service. Duties and responsibilities may change at any time with or without notice.

Requirements

• Must be at least 18 years old.
• Prior customer service experience is highly desired.
• Prior experience handling payments and cash registers.
• Proficient computer skills.
• Must be able to stand, move, walk, and bend for the duration of a shift.
• Must be able and willing to work varied shifts, including days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Greet members and guests in a friendly and courteous manner.
• Check in every member and guest accurately and quickly.
• Direct guests to the membership department for club pricing, costs, and enrollment.
• Manage member and guest enrollment in programs and events.
• Answer incoming calls clearly, courteously, and promptly.
• Provide information about acac programs and registration.
• Maintain current knowledge of programs, classes, club operations, events, and policies.
• Maintain an orderly and functional work area.
• Process point-of-sale transactions accurately and efficiently.
• Follow opening and closing procedures.
• Collaborate with team members to support customer service, teamwork, and communication.
• Follow the policies in the Team Member Handbook and park in designated team member areas.
• Assist with club cleanliness in any area as needed.
• Attend mandatory Personal Training meetings.
• Assist with Service Days, club programs, special events, and activities as assigned by a supervisor.
• Respond promptly to work-related correspondence.
• Maintain a positive attitude and deliver outstanding service in accordance with acac’s FiveStar principles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed