Member Services Associate

Power Wellness•Huntley, IL

4d•Onsite

About The Position

The Member Services Associate provides high-quality customer service to facility members, guests, and prospective members. The role supports membership information, enrollment, customer satisfaction, and membership recruitment and retention at the Northwestern Medicine Huntley Health & Fitness Center. Responsibilities include managing service-desk interactions, promoting memberships and related services, scheduling appointments, processing enrollments and transactions, communicating with other departments, and helping achieve member-satisfaction goals. The position requires an average of five working shifts per month and the ability to stand for the length of a shift, generally three to six hours.

Requirements

CPR/AED certification required within 90 days of hire.
Excellent interpersonal and communication skills, with the ability to work positively and servicefully with members.
Ability to multitask and maintain a controlled, professional demeanor.
Proficient computer skills.

Nice To Haves

High school diploma or GED preferred.
One-year certificate from a college or technical school preferred.
At least six months of related experience or training preferred.
Two to three years of sales, reception, and computer skills preferred.

Responsibilities

Oversee service-desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, guest passes, appointment check-ins, member feedback, lost and found, and providing information about activities and events.
Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
Schedule appointments using Compete, make reminder calls, process cancellations, and notify associates of appointments according to policy.
Follow opening and closing procedures, balance drawers from daily sales, and apply credit-card, check, and cash-drawer policies.
Enroll members through contracts by explaining membership terms, obtaining signatures and payment, and providing the member handbook.
Communicate effectively by radio with other departments as needed.
Work toward established satisfaction metrics, including Secret Shops and Member Survey scores.
Maintain an average of five working shifts per month.
Stand for the length of a shift, generally three to six hours.
Perform other duties as assigned.