Member Services Associate

Power Wellness•Huntley, IL

About The Position

The Member Services Associate provides customer service to members, guests, and prospective members of the Northwestern Medicine Huntley Health & Fitness Center. The role provides membership information, supports enrollment, promotes customer satisfaction, and contributes to membership recruitment and retention. Responsibilities also include selling memberships and ancillary services, coordinating appointments, handling service desk operations and payments, and communicating with other departments. The posted shift is Tuesday from 12 p.m. to 7 p.m., and associates are expected to maintain an average of five working shifts per month.

Requirements

CPR/AED certification is required within 90 days of hire.
Excellent interpersonal and communication skills, with the ability to work positively and servicefully with members.
Ability to multitask and maintain a controlled, professional demeanor.
Proficient computer skills.
High school diploma or GED preferred.
One-year certificate from a college or technical school preferred.
At least six months of related experience or training preferred.
Two to three years of sales, reception, and computer skills preferred.

Nice To Haves

High school diploma or GED.
One-year certificate from a college or technical school.
At least six months of related experience or training.
Two to three years of sales, reception, and computer skills.

Responsibilities

Oversee service desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, guest passes, appointment check-in, member feedback, lost and found, and providing information about scheduled activities and events, including registration and applicable fees.
Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
Schedule appointments using Compete business software; make reminder calls, process cancellations, and notify associates of appointments according to policy.
Follow opening and closing procedures, balance drawers from daily sales, and apply credit card, check, and cash drawer policies.
Enroll members through contracts, explain membership terms, obtain signatures and payment, and provide the member handbook.
Communicate effectively by radio with other departments as needed.
Work toward established member satisfaction measures, including Secret Shops and Member Survey scores.
Maintain an average of five working shifts per month.
Stand for the length of the shift, generally three to six hours at a time.
Perform other duties as assigned.