Member Services Associate

Power Wellness • Erie, PA

1d

About The Position

The part-time Member Services Associate provides high-quality customer service to members, guests, and prospective members at the LECOM Medical Fitness and Wellness Center. The role provides membership information, assists with enrollment, supports ongoing customer satisfaction, and contributes to membership recruitment and retention. The facility is managed by Power Wellness Management, which specializes in managing medically integrated health and fitness centers.

Requirements

• CPR/AED certification required within 90 days of hire; certification is provided by Power Wellness.
• Excellent interpersonal and communication skills, with the ability to work positively and service-mindedly with members.
• Ability to multitask and maintain a controlled, professional demeanor.
• Proficient computer skills.

Nice To Haves

• High school diploma or GED preferred.
• One-year certificate from a college or technical school preferred.
• At least six months of related part-time experience or part-time training preferred.
• Two to three years of part-time sales, reception, and computer skills preferred.

Responsibilities

• Oversee service desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, guest passes, appointment check-in, member feedback, lost and found, and information about scheduled activities and events.
• Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
• Schedule appointments using Compete business software, make reminder calls, process cancellations, and notify associates of appointments according to policy.
• Perform opening and closing procedures, balance drawers from daily sales, and follow credit card and check policies and cash drawer procedures.
• Enroll members by explaining memberships, obtaining signatures and payment, and providing the member handbook.
• Communicate effectively by radio with other departments as needed.
• Work toward established member and guest satisfaction metrics, including Secret Shops and Member Survey scores.
• Maintain an average of five working shifts per month.
• Stand for the duration of a shift, generally three to six hours.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed