MEMBER SERVICES ASSOCIATE

City of New York • New York, NY

9h • $55,102 - $79,332

About The Position

The New York City Fire Pension Fund is seeking a full-time Associate Retirement Benefits Examiner/Member Services Associate for its Member Services Unit. Reporting directly to the Unit Supervisor or their designee, this role works under direct supervision and supports member services, seminar operations, beneficiary form processing, and survivor benefit applications. The position also provides front desk coverage as directed by the Communications Coordinator.

Requirements

• Meet one of the stated education and experience pathways for the Associate Retirement Benefits Examiner title.
• One qualifying pathway is a bachelor's degree in mathematics, statistics, accounting, economics, finance, data analytics, project management, business administration, public administration, or actuarial science.
• Other pathways combine a bachelor's degree, associate degree or 60 semester credits, or high school diploma/equivalent with specified experience in analytical, administrative, customer service, financial, retirement benefits, mathematical, statistical, actuarial, or accounting work.
• Candidates using the education-and-experience equivalency pathway must have a high school diploma or equivalent and meet the stated minimum degree or relevant experience conditions.

Responsibilities

• Assist with coordinating and conducting retirement seminars, retirement paperwork sessions, probationary firefighter seminars, and preparation for UFA and UFOA delegate seminars.
• Conduct presentations at seminars and paperwork sessions as directed by the Communications Coordinator.
• Assist with registering members for retirement seminars and retirement paperwork sessions.
• Assist with preparing required paperwork for seminars and sessions.
• Ensure seminar paperwork is properly completed, including notarization, and distributed to the appropriate units.
• Record telephone, email, in-person, and mail communications and interactions.
• Assist with processing, filing, and accessing beneficiary forms.
• Assist with processing survivor benefits applications.
• Provide front desk coverage as directed by the Communications Coordinator.

What This Job Offers

• Job Type: Full-time