Member Services Associate

Power Wellness•Erie, PA

About The Position

The Member Services Associate at LECOM Medical Fitness and Wellness Center provides customer service to members, guests, and prospective members. The role supports membership information, enrollment, customer satisfaction, recruitment, and retention. The facility is managed by Power Wellness Management, which specializes in medically integrated health and fitness centers. The associate oversees service-desk interactions and transactions, promotes memberships and ancillary services, schedules appointments using Compete, and follows facility opening and closing procedures. The role also includes meeting member-satisfaction goals, maintaining an average of five working shifts per month, and standing for the duration of shifts, generally three to six hours.

Requirements

Excellent interpersonal and communication skills, with the ability to work positively and provide service to members.
Ability to multitask and maintain a controlled, professional demeanor.
Proficient computer skills.
CPR/AED certification required within 90 days of hire; certification is provided by Power Wellness.

Nice To Haves

High school diploma or GED preferred.
One-year certificate from a college or technical school preferred.
At least six months of related part-time experience or part-time training preferred.
Two to three years of part-time sales, reception, and computer-skills experience preferred.

Responsibilities

Oversee service-desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, guest passes, appointment check-in, member feedback, lost and found, and providing information about activities and events.
Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
Schedule appointments using Compete, including reminder calls, cancellations, and notifying associates according to policy.
Follow opening and closing procedures, balance drawers from daily sales, and apply credit-card, check, and cash-drawer policies.
Enroll members using contracts, explain membership terms, obtain signatures and payment, and provide the member handbook.
Communicate effectively by radio with other departments as needed.
Work toward established member-satisfaction metrics, including Secret Shops and Member Survey scores.
Maintain an average of five working shifts per month.
Stand for the length of a shift, generally three to six hours.
Perform other duties as assigned.