Member Services Associate

Power Wellness • Geneva, IL

10d • $16 - $18 • Onsite

About The Position

The Member Services Associate provides customer service to members, guests, and prospective members of Delnor Health & Fitness Center. The role supports membership information, enrollment, customer satisfaction, and membership recruitment and retention. It also promotes and sells memberships and related services, including personal training, massage therapy, medically integrated programs, and nutrition services. The position is part time, scheduled for 15–20 hours per week, with weekday closing and weekend opening availability required.

Requirements

• CPR/AED certification required within 90 days of hire.
• Excellent interpersonal and communication skills, with the ability to work with members in a positive, service-based manner.
• Ability to multitask and maintain a controlled, professional demeanor.
• Proficient computer skills.
• Ability to stand for the length of a shift, generally 3–6 hours at a time.

Nice To Haves

• High school diploma or GED preferred.
• One-year certificate from a college or technical school preferred.
• Minimum of six months of related experience or training preferred.
• Two to three years of sales, reception, and computer skills preferred.

Responsibilities

• Oversee service desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, guest and member check-in, appointment check-in, feedback, lost and found, and information about scheduled activities and events.
• Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
• Schedule appointments using Compete, including reminder calls, cancellations, and notifying associates of appointments according to policy.
• Follow opening and closing procedures, balance drawers from daily sales, and apply credit card, check, and cash drawer policies.
• Enroll members by explaining membership contracts, obtaining signatures and payment, and providing the member handbook.
• Communicate effectively by radio with other departments as needed.
• Work toward established member and guest satisfaction metrics, including Secret Shops and Member Survey scores.
• Maintain an average of five working shifts per month.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed