Member Services Associate

Power Wellness•Lake Forest, IL

About The Position

The Member Services Associate provides a high level of customer service to facility members, guests, and prospective members. The role provides membership information, supports enrollment, promotes ongoing customer satisfaction, and contributes to membership recruitment and retention. Responsibilities include managing service-desk interactions and procedures, promoting memberships and ancillary services, scheduling appointments through the Compete business software, processing transactions, and communicating with other departments. The associate is expected to maintain an average of five working shifts per month and be able to stand for the length of a shift, generally three to six hours.

Requirements

CPR/AED certification required within 90 days of hire.
Excellent interpersonal and communication skills and the ability to work with members in a positive, service-based manner.
Ability to multitask and maintain a controlled, professional demeanor.
Proficient computer skills.

Nice To Haves

High school diploma or GED preferred.
One-year certificate from a college or technical school preferred.
At least six months of related experience or training preferred.
Two to three years of sales, reception, and computer skills preferred.

Responsibilities

Oversee service-desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, guest passes, appointment check-ins, member feedback, lost and found, and providing information about scheduled activities and events.
Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
Schedule appointments using Compete, including reminder calls, cancellations, and notifications to associates according to policy.
Follow opening and closing procedures, balance drawers from daily sales, and apply credit-card, check, and cash-drawer procedures.
Enroll members by explaining membership terms, obtaining signatures and payment, and providing the member handbook.
Communicate with other departments using radios as needed.
Work toward established member and guest satisfaction metrics, including Secret Shops and Member Survey scores.
Maintain an average of five working shifts per month.
Stand for the length of a shift, generally three to six hours.
Perform other duties as assigned.