Member Services

CHI Health Good Samaritan • Kearney, NE

3d • $16 - $22

About The Position

As a Member Services Representative, you contribute to the organization’s mission and vision by providing exceptional customer service to patrons of wellness or community-facing centers in accordance with established policies and beliefs. You serve as a primary point of contact for people seeking information, assistance, or access to services. The role involves responding to inquiries, sharing accurate information about programs and offerings, assisting with registration and scheduling, and working to resolve concerns. You help create a positive and welcoming experience for everyone who engages with the center.

The position also supports day-to-day Wellness Center operations, including member check-in, administrative record processing, Pro Shop and Energy Stop services, and planning and organizing projects and events. You maintain the front desk and lobby and perform value-added activities that support positive financial performance and customer satisfaction.

Requirements

• High school graduate or equivalent, required upon hire.
• Basic Life Support (CPR), required within six months of hire.
• Demonstrated customer service capabilities, including active listening, clear verbal communication, and problem-solving skills.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide customer service, check members in, and resolve customer problems.
• Compile and process Wellness Center information, including typing, filing, auditing, copying, maintaining, and monitoring department and membership records.
• Provide department services, including Pro Shop and Energy Stop services to members.
• Help plan, schedule, and organize special projects and events.
• Maintain the front desk and lobby, including boards, event signage, and facility program communications.
• Perform value-added activities that contribute to positive financial performance and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED