Member Services Representative

TEKsystems•Brier, WA

13d•$20 - $22•Onsite

About The Position

Provides outstanding service to promote deep and lasting member relationships. Answers general inquiries and performs account maintenance through phone or email channels while meeting or exceeding key critical metrics. Researches and resolves problems with a sense of urgency under the mentorship of a Supervisor or Lead. Takes ownership of member concerns, sets expectations, and provides timely follow-up and resolution. Identifies opportunities to offer credit union products, promotions, and services, generating referrals to deepen member relationships. Maintains knowledge of credit union policies, procedures, and regulations, and performs other duties as assigned. This is a contract-to-hire position based in Lynnwood, Washington. It is fully onsite and pays $20.00–$21.50 per hour. The position is anticipated to close on October 30, 2026. Eligibility requirements apply to some benefits, which may depend on job classification and length of employment; benefits are subject to change and program terms.

Requirements

Ability to organize and prioritize multiple tasks.
Resolve requests urgently and escalate them in a timely manner.
Promote and participate in a cohesive team environment.
Effectively communicate ideas and information verbally and in writing.
Take ownership and act proactively to solve member concerns.
Use tools and resources to resolve sophisticated inquiries.
Think creatively to resolve member concerns while adhering to policies and regulations.
Analyze information and recommend achievable operational improvements.
Excellent customer service and communication skills.
Member-centric approach and a friendly, professional demeanor.
High school diploma at minimum.
At least 1 year of call center customer service experience.
Courtesy, tact, and diplomacy when interacting with current and potential members, peers, and staff.
Proficiency with Microsoft Office software and standard office equipment.
Familiarity and comfort with online systems and other technology.

Nice To Haves

Bilingual Spanish.
Some college coursework; a degree is highly desirable.
Proficiency with call center programs.

Responsibilities

Answer general inquiries and perform account maintenance by phone or email.
Meet or exceed key critical metrics.
Research and resolve problems with a sense of urgency, with mentorship from a Supervisor or Lead.
Take ownership of member concerns, set expectations, and provide timely follow-up and resolution.
Identify opportunities to offer credit union products, promotions, and services, and generate referrals.
Maintain knowledge of credit union policies, procedures, and regulations.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage.
401(k)/Roth retirement plan.
Basic and supplemental life insurance and AD&D.
Short- and long-term disability.
Health Savings Account (HSA) and Dependent Care Flexible Spending Account (DCFSA).
Transportation benefits.
Employee Assistance Program.
Company-paid time off or state sick leave; time-off and leave offerings may include PTO, vacation, or sick leave.
Critical Illness, Accident, and Hospital coverage may be available.
Voluntary life and AD&D coverage for employees and dependents may be available.