Member Services

CommonSpirit Health • Kearney, NE

1d

About The Position

The Member Services Representative contributes to the organization’s mission and vision by providing exceptional customer service to patrons of wellness or community-facing centers, consistent with established policies and beliefs. The role serves as a primary point of contact for people seeking information, assistance, or access to services. It addresses inquiries, provides accurate information about programs and offerings, assists with administrative processes such as registration and scheduling, and works to resolve concerns or issues. The position helps ensure a positive and welcoming experience for center patrons.

The representative also provides front-desk and department services, maintains membership and department records, supports special projects and events, and helps maintain the front desk and lobby. The role includes Pro Shop and Energy Stop services and activities that support positive financial performance and customer satisfaction.

Requirements

• High school graduate or equivalent, required upon hire.
• Basic Life Support (CPR), required within six months of hire.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide customer service, including checking members in and solving customer problems.
• Compile and process Wellness Center information, including typing, filing, auditing, copying, maintaining, and monitoring department and membership records.
• Provide department services, including Pro Shop and Energy Stop services to members.
• Help plan, schedule, and organize special projects and events.
• Maintain the front desk and lobby, including boards, event signage, and facility program communications.
• Perform value-added activities that contribute to positive financial performance and customer satisfaction.
• Respond to inquiries and provide accurate information about programs and offerings.
• Assist with administrative processes such as registration and scheduling, and work to resolve concerns or issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED