DAY MEMBER SERVICES
About The Position
The Member Services Representative (MSR) is the first point of contact for members and guests, providing customer service, handling membership inquiries and transactions, and helping maintain a clean, comfortable, and friendly “Judgement Free Zone®.” The role supports a positive member experience through courteous and prompt assistance and knowledge of club culture, policies, and procedures. This is an onsite, part-time weekend position at FG Fitness Richmond LLC in Richmond, Indiana. Hours are Saturdays and Sundays from 1:00 PM to 7:30 PM. Starting pay is $11.00 per hour.
Requirements
- Must be at least 18 years old.
- Must be able to work onsite; this is not a remote position.
- Upbeat, professional, and positive attitude and strong work ethic.
- Reliable, punctual, and dependable.
- Professional, respectful, and solutions-oriented interactions with members and employees.
- Commitment to cleanliness and a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED certification within required timeframes.
- Obtain Tanning Certification within company-required timeframes.
- Submit to a National Sex Offender Registry search.
- For Utah locations, participate in E-Verify.
- Ability to perform prolonged standing and walking; frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement, and lifting up to 50 pounds may be required.
- Ability to perform CPR, operate equipment as needed, and communicate verbally in person or by phone.
- Normal vision and hearing, with or without correction.
Nice To Haves
- High school diploma or equivalent preferred.
- Prior experience working in a club fitness setting.
- Basic understanding of cleaning chemicals and safety standards.
Responsibilities
- Greet members, prospective members, and guests in a friendly and professional manner.
- Provide outstanding customer service and respond promptly and courteously to questions and concerns.
- Assist members with account inquiries, changes, and billing questions.
- Explain Planet Fitness memberships and amenities; assist potential members with tours and sign-ups.
- Promote and explain membership specials and upgrades, such as Black Card, and meet or exceed membership and customer service goals.
- Check members into the club using the POS system; answer phones professionally and efficiently.
- Process memberships, cancellations, and payments accurately.
- Follow assigned opening and closing procedures.
- Inform the Assistant Manager or General Manager of issues as they arise.
- Perform assigned cleaning duties throughout the shift, including maintaining restrooms, locker rooms, workout areas, and other facility spaces.
- Return weights to the appropriate rack area and regularly walk the floor to keep the club clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Benefits
- Medical, dental, and vision insurance
- Paid time off (PTO)
- Free Black Card Membership
- 401(k) and Roth retirement savings plans
- Healthcare and dependent care flexible spending accounts
- Short-term disability, long-term disability, term life insurance, and other benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
