Day Member Services
About The Position
The Member Services Representative (MSR) is the first point of contact for members and guests. This position provides customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The role supports a positive member experience through friendly and professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. The position is part-time and on-site at FG Fitness Oregon LLC in Oregon, Ohio. The listed pay is $11.00 per hour. The role includes front desk, membership support, customer service, and facility-cleaning duties.
Requirements
- Must be at least 18 years old.
- Ability to work on-site; the position is not remote.
- Upbeat, professional, and positive attitude and a strong work ethic.
- Reliable, punctual, and dependable.
- Professional, respectful, and solutions-oriented interactions with members and employees.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company-required timeframes.
- Must submit to a National Sex Offender Registry search.
- Ability to meet the physical demands of prolonged standing and walking; frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement, and lifting up to 50 pounds may be required.
- Ability to perform CPR and operate equipment as needed, and to communicate verbally in person or by phone.
- Normal vision and hearing, with or without correction.
Nice To Haves
- High school diploma or equivalent.
- Prior experience working in a club fitness setting.
- Basic understanding of cleaning chemicals and safety standards.
Responsibilities
- Greet members, prospective members, and guests in a friendly and professional manner.
- Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
- Assist members with account inquiries, account changes, and billing questions.
- Provide information about memberships and amenities, conduct tours, assist with sign-ups, and explain membership specials and upgrades.
- Meet or exceed membership and customer service goals.
- Check members into the system using the club’s POS system and answer phones professionally and efficiently.
- Accurately process new memberships, cancellations, and payments.
- Follow opening and closing procedures as assigned.
- Inform the Assistant Manager or General Manager if issues arise.
- Perform assigned cleaning duties throughout the shift, including cleaning restrooms, locker rooms, and workout areas.
- Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Free Black Card Membership.
- 401(k) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
- Short-term disability, long-term disability, term life insurance, and other benefits.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
