Day Member Services
About The Position
The Member Services Representative (MSR) is the first point of contact for members and guests. The role provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The MSR supports a positive member experience through friendly and professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. This is a full-time, onsite position at FG Fitness Oregon LLC in Oregon, Ohio, with a day shift. The listed pay is $11.00 per hour. The position requires an employee to work onsite and is not remote. The employee must obtain and maintain CPR/AED and tanning certifications within required timeframes. MSRs must submit to a National Sex Offender Registry search.
Requirements
- Must be at least 18 years of age.
- Ability to work onsite; this is not a remote position.
- Upbeat, professional, and positive attitude and strong work ethic.
- Reliable, punctual, and dependable.
- Professional, respectful, and solutions-oriented in interactions with members and employees.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED certification within required timeframes.
- Obtain tanning certification within company-required timeframes.
- Submit to a National Sex Offender Registry search.
- For Utah locations, participate in E-Verify.
Nice To Haves
- High school diploma or equivalent.
- Prior experience working in a club fitness setting.
- Basic understanding of cleaning chemicals and safety standards.
Responsibilities
- Greet members, prospective members, and guests in a friendly, professional manner and provide outstanding customer service.
- Respond promptly and courteously to member questions and concerns; assist with account inquiries, changes, and billing questions.
- Provide information about memberships and amenities, assist prospective members with tours and sign-ups, and explain current membership specials and upgrades.
- Meet or exceed membership and customer service goals.
- Check members into the system using the club’s POS system and answer phones professionally and efficiently.
- Accurately process new memberships, cancellations, and payments.
- Follow opening and closing procedures as assigned.
- Inform the Assistant Manager or General Manager if member issues arise.
- Perform assigned cleaning duties throughout the shift and help maintain restrooms, locker rooms, and workout areas.
- Ensure weights are returned to the appropriate rack area and regularly walk the floor to keep the club clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Benefits
- Medical, dental, and vision insurance.
- Paid time off (PTO).
- Free Black Card Membership.
- 401(k) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
- Short-term disability (STD), long-term disability (LTD), term life insurance, and other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
